Return, Refund & Cancellation Policy

At Anvaya Sarees, we want you to love the sarees you choose. We understand that you may occasionally need to return an order or cancel a purchase. Please read our Return, Refund and Cancellation Policy carefully before placing your order.

This policy applies to purchases made through our website, https://anvayasarees.co.in.

Return Policy

We accept return requests for eligible products, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

• You must contact us within 48 hours of receiving your order.

• The saree must be unused, unworn, unwashed and in its original condition.

• All original packaging, tags, labels and accompanying items must be intact.

• You must obtain return approval from our team before shipping the product back.

• The returned product must be shipped within 5 days of receiving return approval.

Products that have been used, washed, altered, damaged after delivery or returned without proper packaging may not be accepted, subject to applicable consumer rights.

Products Not Eligible for Return

The following products are generally not eligible for return due to a change of mind:

• Customised or personalised products.

• Sarees that have been altered or modified at the customer's request.

• Products that have been used, washed or damaged after delivery.

These exclusions do not limit any remedies available under applicable law for defective, damaged, incorrect or misrepresented products.

How to Request a Return

Step 1: Contact Us

Email us at anvaya.saree@gmail.com within 48 hours of delivery. Include your order number, product name, reason for the return and clear photographs of the product.

Step 2: Wait for Approval

Our team will review your request and provide instructions if the return is approved. Please do not ship the product before receiving our approval.

Step 3: Ship the Product

Pack the saree securely in its original packaging and dispatch it within 5 days of approval. For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed.

Step 4: Product Inspection

Once we receive the product, our team will inspect its condition and confirm the return outcome.

Refund Policy

Refund Method

For eligible returns due to a change of mind, the standard resolution will be a store credit coupon equivalent to the eligible product value, which can be used for a future purchase on Anvaya Sarees.

• The coupon will be issued after the returned product has been received and inspected.

• The coupon will be valid for 1 year from the date of issue.

• The coupon is intended for one-time use and cannot be exchanged for cash.

• Coupon usage is subject to the applicable terms communicated when it is issued.

Where a monetary refund or another remedy is required under applicable law, we will provide the appropriate remedy rather than relying solely on store credit.

Refund Processing Time

For eligible returns, we aim to issue the store credit coupon within 3 working days after receiving and verifying the returned product.

If additional time is needed to inspect the product or resolve an issue, we will communicate the status to you.

Shipping Charges

Original shipping charges, if any, may not be refundable for a change-of-mind return, except where required by applicable law or where the return is due to an error attributable to us.

We will communicate any applicable deductions or shipping costs before processing an eligible return.

Damaged, Defective or Incorrect Products

We take care to check our products before dispatch. However, if you receive a damaged, defective or incorrect product, please notify us promptly.

How to Report an Issue

Step 1: Inform Us

Email anvaya.saree@gmail.com within 48 hours of receiving the order. Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the saree and any visible damage.

• An unboxing video, if available.

An unboxing video can help us investigate the issue, but the absence of one will not automatically exclude a claim where other evidence is available.

Step 2: Review and Resolution

Our team will review the information and contact you with the next steps. We may request additional photographs or arrange for the product to be returned for inspection.

Step 3: Replacement or Refund

Depending on the issue, product availability and applicable law, we will arrange an appropriate resolution, which may include a replacement, repair where appropriate, store credit or a monetary refund.

Where the issue is attributable to Anvaya Sarees, we will communicate the return or collection arrangements and will not require you to bear return shipping costs for an approved claim.

Order Cancellation Policy

Orders may be cancelled before they are dispatched.

To request a cancellation, contact us as soon as possible with your order number and cancellation request.

Once an order has been dispatched, cancellation may no longer be possible. Please contact us if you need assistance with a dispatched order.

Prepaid Orders

For eligible cancellations of prepaid orders, we will process the refund to the original payment method or provide another lawful resolution agreed with the customer.

Any applicable payment-processing deductions will be communicated transparently and applied only where permitted by applicable law.

Refund processing and the time taken for the amount to appear in your account may depend on the payment provider or bank.

Orders That Cannot Be Cancelled

Customised or personalised orders may not be cancellable once work on the order has commenced, subject to applicable law and the circumstances of the order.

Orders Refused at Delivery or Returned to Sender

If an order is refused at delivery or returned to us because of an incorrect address, repeated failed delivery attempts or other customer-related delivery issues, please contact us to discuss the available options.

Any applicable forward-shipping or return-shipping costs will be communicated before a resolution is processed. Any deductions will be reasonable, transparent and consistent with applicable law.

If a delivery issue arises due to an error on our part, we will work with you to resolve it appropriately.

Store Credit Coupon Terms

Where store credit is issued for an eligible change-of-mind return:

• The coupon will be valid for 1 year from its date of issue.

• The coupon can be used once, subject to its available balance and stated terms.

• The coupon cannot be exchanged for cash, except where required by applicable law.

• Any restrictions on combining the coupon with other offers will be communicated when the coupon is issued.

If an order purchased using store credit is subsequently cancelled or returned, the resolution will be handled in accordance with the applicable policy and legal requirements.

Important Notes

• Please inspect your order upon delivery and report any issues promptly.

• Return requests must be approved before the product is shipped back.

• Products must be packed securely to prevent damage during return transit.

• Product colours may appear slightly different depending on lighting, photography and individual screen settings. Such variations alone do not establish that a product is defective or misrepresented.

• Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.